• +92 312 1541431
  • info@piedrashermes.com
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Piedras Hermes Terms & Conditions

  1. Introduction

    2. Welcome to Piedras Hermes! These terms and conditions govern your use of our website and services. By accessing our website or purchasing our products, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please do not use our website or services.

  2. Products and Services
    • Gemstones: We specialize in the sale of natural gemstones sourced from mines in Gilgit Baltistan, including but not limited to emeralds, rubies, sapphires, aquamarines, and tourmalines.
    • Jewelry: We offer customized jewelry services where customers can select gemstones and designs for bespoke jewelry pieces.
  3. Ordering and Payment
    • Orders: All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason.
    • Payment: We accept payment via credit/debit cards, PayPal, and bank transfers. Payment must be received in full before orders are processed and shipped.
  4. Shipping and Delivery
    • Shipping: We ship internationally to locations where permissible by law. Shipping costs and estimated delivery times are provided during the checkout process.
    • Delivery: While we make every effort to ensure timely delivery, we are not responsible for delays caused by customs clearance or unforeseen circumstances.
  5. Returns and Exchanges
    • Returns: We offer a flexible return policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange, excluding shipping costs.
    • Conditions: Returned items must be unused, in their original condition, and accompanied by proof of purchase. Customized jewelry pieces may be subject to a restocking fee.
  6. Gemstone Certifications
    • Certifications: All gemstones sold by Piedras Hermes will be accompanied by certificates of authenticity issued by reputable gemological laboratories upon the customer’s demand.
  7. Privacy Policy
    • Privacy: We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and disclose your data.
  8. Intellectual Property
    • Ownership: All content and materials on our website, including images, logos, and text, are the property of Piedras Hermes and protected by intellectual property laws.
  9. Limitation of Liability
    • Liability: Piedras Hermes shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our products or services.
  10. Governing Law
    • Jurisdiction: These terms and conditions are governed by the laws of Gilgit Baltistan, Pakistan. Any disputes shall be resolved in the courts of Gilgit Baltistan.
  11. Amendments
    • Changes: Piedras Hermes reserves the right to modify or update these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
  12. Contact Us
    • Contact: For questions or concerns regarding these terms and conditions, please contact us at info@piedrashermes.com or through our website's contact form.